Frequently Asked Questions

We will provide you a tracking number within 24 hours of order confirmation.

All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays. 

Estimated time of delivery is around 2-7 days within Metro Manila and around 4-14 days for provincial areas in the Philippines. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you.

Select “View Bag” before checkout to enter your promo code.

Once an order is placed, we’re unable to make any changes. Sorry!

All items marked final sale cannot be returned nor exchanged.

Sorry, price adjustments will not be done for items at a reduced price. We only offer sales for a limited time, so by buying early, you ensure that you get the style in the color and size you want.

Oh no! Contact us right away!

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

Please contact us right away. We will try our best to have this sorted. 

Our warehouse is based in Metro Manila.